Booking & pre-arrival
- — Booking experience
- — Confirmation
- — Arrival information
- — Directions
- — Guest-service offers
Evaluation framework
The complete guest experience, from booking to checkout.
We look beyond presentation. Our structured framework measures what guests see, how staff respond and whether promised standards are consistently delivered.
Communication
- — Response times
- — Accuracy
- — Friendliness
- — Professionalism
- — Follow-up
- — Staff knowledge
Check-in
- — Punctuality
- — Welcome
- — Villa walkthrough
- — Wi-Fi & facilities
- — Hospitality
Cleanliness
- — Bedrooms & bathrooms
- — Kitchen & living spaces
- — Linen & towels
- — Pool & garden
- — General presentation
Maintenance
- — Air conditioning
- — Water & plumbing
- — Wi-Fi & appliances
- — Doors & locks
- — Pool & fixtures
- — General condition
Housekeeping
- — Timing & duration
- — Thoroughness
- — Bed making
- — Supplies
- — Privacy
- — Overall quality
Staff
- — Friendliness
- — Professionalism
- — Communication
- — Presentation
- — Knowledge
- — Hospitality
Guest services
- — Transport
- — Breakfast
- — Massage
- — Activities
- — Recommendations
- — Service offers
Checkout
- — Instructions
- — Punctuality
- — Assistance
- — Deposit handling
- — Feedback request
- — Follow-up
Controlled tests
Measure service instead of guessing.
Reasonable requests — extra towels, a cleaning-time change, transport help or a Wi-Fi issue — let us record response, arrival and resolution times. Tests are safe and never create unnecessary emergencies.
Request an EvaluationIndependent villa evaluation
Wonder what we would find at your villa?
From IDR 1.5M. Report within 3 business days after checkout. Accommodation paid separately.
Request an Evaluation