Booking & pre-arrival
Booking experience · Confirmation · Arrival information · Directions · Guest-service offers
Independent villa audits · Bali
Do you know what your guests really experience?
We stay at your villa as a mystery guest and independently evaluate your property, staff and management company — from booking to checkout.
From IDR 1.5M • Report within 3 Business Days
Accommodation cost not included and paid separately by the villa owner.
Independent · Confidential · Evidence-Based
The owner-visibility problem
Your management company knows when you're coming. Your guests don't get that advantage.
Announced visits can bring extra cleaning, maintenance and attention. An ordinary guest stay reveals the experience your paying guests actually receive.
Find Out What's Really Happening
Do you ever wonder…
01
How quickly are my guests actually getting replies?
02
Is my villa really being cleaned properly?
03
Are maintenance problems being ignored?
04
Are staff professional when nobody is watching?
05
Is housekeeping doing everything I'm paying for?
06
Would I know about issues if guests didn't complain?
Stop wondering. See what your guests see.
Evaluate My VillaHow it works
A genuine guest journey. A systematic evaluation.
Explore the process01
Tell us about your villa
Share the villa listing and any specific concerns you want evaluated.
02
We prepare the audit
We combine our standard evaluation with the concerns you want tested.
03
Our mystery guest books
Our evaluator uses a genuine account or another agreed legitimate method. The owner pays the stay.
04
We stay & test
The evaluator genuinely stays and experiences the property as a normal paying guest.
05
We document & analyze
Observations, scores, photographs, screenshots, timestamps and findings are organized.
06
You receive the report
A complete professional report arrives within 3 business days after checkout.
What we evaluate
The complete guest experience, from booking to checkout.
Communication
Response times · Accuracy · Friendliness · Professionalism · Follow-up · Staff knowledge
Check-in
Punctuality · Welcome · Villa walkthrough · Wi-Fi & facilities · Hospitality
Cleanliness
Bedrooms & bathrooms · Kitchen & living spaces · Linen & towels · Pool & garden · General presentation
Maintenance
Air conditioning · Water & plumbing · Wi-Fi & appliances · Doors & locks · Pool & fixtures · General condition
Housekeeping
Timing & duration · Thoroughness · Bed making · Supplies · Privacy · Overall quality
Controlled service tests
We don't just inspect. We test.
Realistic, reasonable guest requests show how your operation responds — without damaging property or creating unsafe situations.
Extra towel test
10:1410:2211:07
Request sentFirst responseDelivered
Total resolution time53 minutes
A key distinction
Is the problem the villa — or the management?
A beautiful villa can be poorly managed. A well-managed villa can have physical issues. Our report separates the two so you know where to act.
Illustrative example only
Property
87/100
Condition · Comfort · Cleanliness · Amenities · Maintenance
Management
71/100
Communication · Check-in · Housekeeping · Staff · Problem resolution
Sample findings · Illustration only
Here's what an evaluation can uncover.
Communication
28 minutes
Guest question sent 14:03. First response 14:31.
Check-in
24 minutes late
Scheduled 3:00 PM. Staff arrived 3:24 PM.
Maintenance
Master bedroom AC cooling below expected level.
Guest impact: High
Guest services
Missed opportunity
Transportation offered; no other available services introduced.
Your completed report
You don't just receive an opinion. You receive evidence.
Overall evaluation
Property and management scores
Category scores
Detailed positive and problem findings
Photographic evidence where appropriate
Communication response times
Controlled service-test results
Severity and guest-impact classifications
Immediate, 30-day and longer-term recommendations
Simple, transparent pricing
IDR 1.5M
1-bedroom villa
+ IDR 100K per additional bedroom
1 BR — IDR 1.5M
2 BR — IDR 1.6M
3 BR — IDR 1.7M
4 BR — IDR 1.8M
5 BR — IDR 1.9M
6 BR — IDR 2.0M
Accommodation is not included and is paid separately by the villa owner. Your report is delivered within 3 business days after checkout.
How many bedrooms does your villa have?
3Bedrooms
Your evaluation fee
IDR 1,700,000
Mystery Guest Evaluation · 3-bedroom villa
Accommodation: Not included
Report: Within 3 business days after checkout
Why clients can trust the process
Independent
A clear view beyond announced owner visits.
Systematic
A consistent audit from booking through checkout.
Evidence-based
Timestamps, images and observations where appropriate.
Prompt
Your report within 3 business days after checkout.
Independent villa evaluation
Wonder what we would find at your villa?
From IDR 1.5M. Report within 3 business days after checkout. Accommodation paid separately.
Request an Evaluation